Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SHBXIND001 Mapping and Delivery Guide
Comply with organisational requirements within a personal services environment

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency SHBXIND001 - Comply with organisational requirements within a personal services environment
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to work in a personal services environment by integrating knowledge of workplace rights and responsibilities and organisational policies and procedures, and by using effective team and individual work practices to plan and organise daily work activities.This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In these environments they make routine service decisions within a defined range in the context of organisational goals, customer service values and standards.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a personal services industry environment:

a hairdressing or beauty industry workplace or

a simulated hairdressing or beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure use of:

computers, keyboards and printers

the Internet

current plain English guidelines issued by regulatory bodies covering:

minimum workplace entitlements provided by the National Employment Standards (NES)

relevant state or territory anti-discrimination or equal employment opportunity law:

harassment provisions: types of discrimination and harassment, rights and responsibilities of employees and employers and consequences of non-compliance with the law

equal employment opportunity (EEO) provisions; rights of employees and responsibilities of employers to make merit based employment decisions

role of relevant state or territory boards in managing complaints

plain English information about industrial awards for hairdressing and beauty employees issued by regulatory bodies or unions

organisational policies and procedures that relate to general work practices:

accepting, declining and amending rostered hours

personal and carer’s leave

counselling and discipline

grievances

equal employment opportunity

discrimination and harassment

team members with whom the individual can interact.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors.
Prerequisites/co-requisites
Competency Field Working in Industry
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop knowledge of employment rights and responsibilities.
  • Access current information on employee and employer rights and responsibilities.
  • Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.
  • Access and interpret information on national employment standards and specific employment arrangements for current role.
  • Comply with employment requirements.
       
Element: Work within organisational requirements.
  • Interpret and comply with organisational requirements and responsibilities.
  • Seek advice from supervisors and managers to ensure understanding of organisational requirements.
  • Interpret staff rosters and provide sufficient notice of unavailability for rostered hours according to organisational policy and procedures.
  • Comply with relevant duty of care and legal responsibilities, and support organisational culture.
  • Identify roles and responsibilities of colleagues and immediate supervisors for designated lines of communication and reporting lines.
  • Identify, recognise and follow behaviour that contributes to a safe and sustainable work.
       
Element: Support work team.
  • Display courteous, helpful and non-discriminatory attitude with clients and other team members.
  • Take opportunities to enhance level of assistance offered to team members.
  • Meet all reasonable requests for assistance within acceptable workplace timeframes.
  • Seek assistance from team members, supervisors and managers when required.
       
Element: Maintain personal presentation.
  • Observe appropriate dress code and presentation as required by workplace, job role and level of customer contact.
  • Follow personal hygiene procedures according to organisational requirements.
       
Element: Develop effective work habits.
  • Plan and organise daily work activities within scope of responsibility.
  • Act promptly on instructions, information and follow procedures relevant to task.
  • Seek advice and direction from appropriate staff to clarify workplace instruction and information.
  • Prioritise and complete competing tasks within designated timeframes.
       
Element: Develop knowledge of employment rights and responsibilities.
  • Access current information on employee and employer rights and responsibilities.
  • Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.
  • Access and interpret information on national employment standards and specific employment arrangements for current role.
  • Comply with employment requirements.
       
Element: Work within organisational requirements.
  • Interpret and comply with organisational requirements and responsibilities.
  • Seek advice from supervisors and managers to ensure understanding of organisational requirements.
  • Interpret staff rosters and provide sufficient notice of unavailability for rostered hours according to organisational policy and procedures.
  • Comply with relevant duty of care and legal responsibilities, and support organisational culture.
  • Identify roles and responsibilities of colleagues and immediate supervisors for designated lines of communication and reporting lines.
  • Identify, recognise and follow behaviour that contributes to a safe and sustainable work.
       
Element: Support work team.
  • Display courteous, helpful and non-discriminatory attitude with clients and other team members.
  • Take opportunities to enhance level of assistance offered to team members.
  • Meet all reasonable requests for assistance within acceptable workplace timeframes.
  • Seek assistance from team members, supervisors and managers when required.
       
Element: Maintain personal presentation.
  • Observe appropriate dress code and presentation as required by workplace, job role and level of customer contact.
  • Follow personal hygiene procedures according to organisational requirements.
       
Element: Develop effective work habits.
  • Plan and organise daily work activities within scope of responsibility.
  • Act promptly on instructions, information and follow procedures relevant to task.
  • Seek advice and direction from appropriate staff to clarify workplace instruction and information.
  • Prioritise and complete competing tasks within designated timeframes.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop knowledge of employment rights and responsibilities.

1.1 Access current information on employee and employer rights and responsibilities.

1.2 Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.

1.3 Access and interpret information on national employment standards and specific employment arrangements for current role.

1.4 Comply with employment requirements.

2. Work within organisational requirements.

2.1 Interpret and comply with organisational requirements and responsibilities.

2.2 Seek advice from supervisors and managers to ensure understanding of organisational requirements.

2.3 Interpret staff rosters and provide sufficient notice of unavailability for rostered hours according to organisational policy and procedures.

2.4 Comply with relevant duty of care and legal responsibilities, and support organisational culture.

2.5 Identify roles and responsibilities of colleagues and immediate supervisors for designated lines of communication and reporting lines.

2.6 Identify, recognise and follow behaviour that contributes to a safe and sustainable work.

3. Support work team.

3.1 Display courteous, helpful and non-discriminatory attitude with clients and other team members.

3.2 Take opportunities to enhance level of assistance offered to team members.

3.3 Meet all reasonable requests for assistance within acceptable workplace timeframes.

3.4 Seek assistance from team members, supervisors and managers when required.

4. Maintain personal presentation.

4.1 Observe appropriate dress code and presentation as required by workplace, job role and level of customer contact.

4.2 Follow personal hygiene procedures according to organisational requirements.

5. Develop effective work habits.

5.1 Plan and organise daily work activities within scope of responsibility.

5.2 Act promptly on instructions, information and follow procedures relevant to task.

5.3 Seek advice and direction from appropriate staff to clarify workplace instruction and information.

5.4 Prioritise and complete competing tasks within designated timeframes.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in context of job role, and to:

access and interpret information about employment rights and responsibilities from these sources:

employer associations

Fair Work Commission

Fair Work Ombudsman

state and territory government boards and commissions for anti-discrimination and equal employment opportunity (EEO)

staff handbooks

trade unions

source information on this range of employee and employer workplace rights and responsibilities:

Fair Work Act 2009: minimum workplace entitlements provided by the National Employment Standards (NES)

relevant state or territory anti-discrimination or equal employment opportunity law:

harassment provisions: types of discrimination and harassment, rights and responsibilities of employees and employers and consequences of non-compliance with the law

reprovisions: rights of employees and responsibilities of employers to make merit-based employment decisions

role of relevant state or territory board or commission in managing complaints

industrial awards for hairdressing and beauty employees

access and interpret organisational policies and procedures that relate to general work practices:

accepting, declining and amending rostered hours

personal and carer’s leave

counselling and discipline

grievances

equal employment opportunity

discrimination and harassment

terms and conditions of employment

integrate hairdressing or beauty technical skills (SHB service or treatment-related units), and comply with organisation requirements for a minimum of four, three hour work assessment periods that individually or in combination demonstrate:

applying workplace dress, hygiene and personal presentation requirements

working effectively as a team member

planning and organising work activities.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on employment rights and responsibilities as specified in Performance Evidence

basic aspects of employment related laws covering rights and responsibilities of employees and employers as specified in the Performance Evidence

basic aspects of industrial awards for hairdressing and beauty employees relevant to own job role

primary functions of trade unions for hairdressing and beauty employees relevant to own job role

organisational policies and procedures that relate to general work practices as specified in the Performance Evidence

typical terms and conditions of employment for hairdressing and beauty businesses relevant to own job role

general role boundaries and responsibilities for key hairdressing and beauty industry staff:

beauticians

nail technicians

make-up artists

hairdressers

beauty and spa therapists

supervisors and managers within hairdressing and beauty businesses.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop knowledge of employment rights and responsibilities.

1.1 Access current information on employee and employer rights and responsibilities.

1.2 Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.

1.3 Access and interpret information on national employment standards and specific employment arrangements for current role.

1.4 Comply with employment requirements.

2. Work within organisational requirements.

2.1 Interpret and comply with organisational requirements and responsibilities.

2.2 Seek advice from supervisors and managers to ensure understanding of organisational requirements.

2.3 Interpret staff rosters and provide sufficient notice of unavailability for rostered hours according to organisational policy and procedures.

2.4 Comply with relevant duty of care and legal responsibilities, and support organisational culture.

2.5 Identify roles and responsibilities of colleagues and immediate supervisors for designated lines of communication and reporting lines.

2.6 Identify, recognise and follow behaviour that contributes to a safe and sustainable work.

3. Support work team.

3.1 Display courteous, helpful and non-discriminatory attitude with clients and other team members.

3.2 Take opportunities to enhance level of assistance offered to team members.

3.3 Meet all reasonable requests for assistance within acceptable workplace timeframes.

3.4 Seek assistance from team members, supervisors and managers when required.

4. Maintain personal presentation.

4.1 Observe appropriate dress code and presentation as required by workplace, job role and level of customer contact.

4.2 Follow personal hygiene procedures according to organisational requirements.

5. Develop effective work habits.

5.1 Plan and organise daily work activities within scope of responsibility.

5.2 Act promptly on instructions, information and follow procedures relevant to task.

5.3 Seek advice and direction from appropriate staff to clarify workplace instruction and information.

5.4 Prioritise and complete competing tasks within designated timeframes.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Access current information on employee and employer rights and responsibilities. 
Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity. 
Access and interpret information on national employment standards and specific employment arrangements for current role. 
Comply with employment requirements. 
Interpret and comply with organisational requirements and responsibilities. 
Seek advice from supervisors and managers to ensure understanding of organisational requirements. 
Interpret staff rosters and provide sufficient notice of unavailability for rostered hours according to organisational policy and procedures. 
Comply with relevant duty of care and legal responsibilities, and support organisational culture. 
Identify roles and responsibilities of colleagues and immediate supervisors for designated lines of communication and reporting lines. 
Identify, recognise and follow behaviour that contributes to a safe and sustainable work. 
Display courteous, helpful and non-discriminatory attitude with clients and other team members. 
Take opportunities to enhance level of assistance offered to team members. 
Meet all reasonable requests for assistance within acceptable workplace timeframes. 
Seek assistance from team members, supervisors and managers when required. 
Observe appropriate dress code and presentation as required by workplace, job role and level of customer contact. 
Follow personal hygiene procedures according to organisational requirements. 
Plan and organise daily work activities within scope of responsibility. 
Act promptly on instructions, information and follow procedures relevant to task. 
Seek advice and direction from appropriate staff to clarify workplace instruction and information. 
Prioritise and complete competing tasks within designated timeframes. 
Access current information on employee and employer rights and responsibilities. 
Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity. 
Access and interpret information on national employment standards and specific employment arrangements for current role. 
Comply with employment requirements. 
Interpret and comply with organisational requirements and responsibilities. 
Seek advice from supervisors and managers to ensure understanding of organisational requirements. 
Interpret staff rosters and provide sufficient notice of unavailability for rostered hours according to organisational policy and procedures. 
Comply with relevant duty of care and legal responsibilities, and support organisational culture. 
Identify roles and responsibilities of colleagues and immediate supervisors for designated lines of communication and reporting lines. 
Identify, recognise and follow behaviour that contributes to a safe and sustainable work. 
Display courteous, helpful and non-discriminatory attitude with clients and other team members. 
Take opportunities to enhance level of assistance offered to team members. 
Meet all reasonable requests for assistance within acceptable workplace timeframes. 
Seek assistance from team members, supervisors and managers when required. 
Observe appropriate dress code and presentation as required by workplace, job role and level of customer contact. 
Follow personal hygiene procedures according to organisational requirements. 
Plan and organise daily work activities within scope of responsibility. 
Act promptly on instructions, information and follow procedures relevant to task. 
Seek advice and direction from appropriate staff to clarify workplace instruction and information. 
Prioritise and complete competing tasks within designated timeframes. 

Forms

Assessment Cover Sheet

SHBXIND001 - Comply with organisational requirements within a personal services environment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SHBXIND001 - Comply with organisational requirements within a personal services environment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: